In this paper, we propose two automated text processing frameworks specifically designed to analyze online reviews. The objective of the first framework is to summarize the reviews dataset by extracting essential sentence. This is performed by converting sentences into numerical vectors and clustering them using a community detection algorithm based on their similarity levels. Afterwards, a correlation score is measured for each sentence to determine its importance level in each cluster and assign it as a tag for that community. The second framework is based on a question-answering neural network model trained to extract answers to multiple different questions. The collected answers are effectively clustered to find multiple distinct answers to a single question that might be asked by a customer. The proposed frameworks are shown to be more comprehensive than existing reviews processing solutions.
|Original language||English (US)|
|Title of host publication||2020 IEEE Technology and Engineering Management Conference, TEMSCON 2020|
|Publisher||Institute of Electrical and Electronics Engineers Inc.|
|State||Published - Jun 1 2020|