Modeling of an airline operations control center as a queueing network

Pujet Nicolas, Eric Feron, Rakhit Ananda

Research output: Chapter in Book/Report/Conference proceedingConference contribution

3 Scopus citations


A discrete event model for multi-agent real-time process control is introduced in the context of United Airlines' Operations Control Center (OCC). The model represents the OCC agents as a network of queuing servers, and organizes the individual communication and decision tasks into discrete event processes flowing through this queuing network. The input to the agent network is the superposition of a deterministic periodic demand, a stochastic demand and an uncertain forecast of future demand. The identification of the dynamic characteristics of each agent in the network is carried out through a combination of on-site measurements and statistical analysis of transactional data. A computer simulation of this OCC model is presented. © 1998 AACC.
Original languageEnglish (US)
Title of host publicationProceedings of the American Control Conference
Number of pages4
StatePublished - Dec 1 1998
Externally publishedYes

Bibliographical note

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