A discrete event model of the Airline Operations Center (AOC) of a major domestic airline is proposed. The model represents each agent in the AOC as a multiclass queueing server, and the complete AOC as a multi-agent, multi-class queueing system. Model parameters include the paths and time constants of information and decisions flowing through the AOC. The identification of these parameters is carried out by combining direct observations in the AOC and statistical analysis of computer transactional data. A computer implementation of the resulting model is described.
|Original language||English (US)|
|Title of host publication||1998 Guidance, Navigation, and Control Conference and Exhibit|
|Publisher||American Institute of Aeronautics and Astronautics Inc, AIAA|
|Number of pages||9|
|State||Published - Jan 1 1998|